With what attitude do we approach the listener?
We are a listening phone service, which means that we have an open ear for all your concerns - may they seem big or small to you.
If you are ready to look for suitable solutions for yourself, we will be happy to support you.
You don't have to tell us anything you don't want to.
We work for Nightline on a voluntary basis.
What you discuss with us stays within the Nightline.
We don't know who you are and you don't know who we are.
That's how we all protect ourselves.
We do not judge you and stand by you in whatever situation you may be in.
We take you seriously, even if your problem may seem small.
You get to decide what you want to talk to us about, we provide the space.
You are welcome to make your own decisions and we will try to support you.
In addition to the above principles, we have some boundaries.
We do not discuss sexual practices in detail, we do not tolerate insults or aggression against us, we do not respond to requests to say something specific, and we do not allow guilt to be brought out in us.
In addition, of course, there are the personal boundaries of the individual telephonist. If these limits are not respected, we reserve the right to hang up.
